Nanjing Miguang Beauty Instrument After-sales Service Guide (Warranty, Maintenance, and After-sales Service)

1、Warranty Policy

Nanjing Miguang Beauty Instrument provides a one-year warranty for all products. The warranty period begins from the date of purchase. During the warranty period, the equipment is free from quality problems caused by manufacturing defects. Customers can enjoy free repair and replacement services. However, the equipment is not covered under warranty if it suffers damage from misuse, improper storage, and natural disasters.

For customers who purchase the product within seven days, the company can provide a free replacement service. For those who purchase the product within 15 days or encounter a quality issue, the company can provide free repair services. For customers who purchase the product over 15 days ago, the company can provide free repair services, but the cost of replacement components will be charged.

2、Maintenance Services

Nanjing Miguang Beauty Instrument provides regular product maintenance services. Customers can get their equipment maintained at a designated location, or they can opt for an on-site maintenance service where professional engineers come to the customer's location. The company provides customers with a detailed inspection report and a maintenance proposal that includes replacement costs and other service fees.

The maintenance service includes comprehensive cleaning, inspection of all parts, precision instrumentation calibration, and other after-sales services. Customers can also join the 'Miguang Smart Eye Care' WeChat group to learn about the relevant knowledge of eye health and share useful maintenance tips with others.

3、After-sales Service

Nanjing Miguang Beauty Instrument has a dedicated after-sales service team that operates seven days a week. Customers can consult online, call the customer service hotline or visit the official website to receive prompt responses. The company provides remote technical support, on-site service, and door-to-door pick-up service depending on the customer's needs.

The company ensures customers with a worry-free experience by providing high-quality services that include operating instruction guidance, product demonstration, and regular feedback collection. In addition, the company provides product replacement services for those who encounter unsolvable problems and a no-reason return policy for those who are unsatisfied with the product.

Overall, Nanjing Miguang Beauty Instrument remains committed to providing its customers with the best possible after-sales service experience. The company is constantly improving its services to better meet customer needs and provide a more comprehensive and satisfactory service.